What is a top performer? Are they born with that attitude or are they nurtured? Like many things in life, attitudes and good, positive behaviors are nurtured by the environment. I found this book while scouting the Yishun Branch National Library. I think it is rather timely that I found this book.

Those in the management are always busy. Busy maintaining service quality, developing new businesses, taking care of resources and manpower, etc. A lot of these responsibilities are easy, if compared to coaching and developing reporting employees.
We blame the employees for not having the right working attitude, not taking initiative and for not taking ownership of their respective tasks.
This book is an easy read. It has several scenarios that helps facilitate understanding of some of the tools.
This book has made a strong emphasis on proper communication and making the necessary preparations before a dialogue with an employee. I had my fair share of experience while I was managing Prince George's Park Residence. We assume that our employees understand or interpret information the way we expect it to be interpreted. Communicating to the employees what we want them to do and actually getting them to do it is one of the largest challenges. To close that gap, we will need to know how to apply the following 3 types of conversations;
1. Conversations that change performance
2. Conversation that keep people interested and satisfied with their work
3. Conversations that keep people learning and be ready for the future.
Before engaging with the employee, Alan recommends the Five-Minute Positive Preparation using a simple 3-step model;
1. Identify - purpose of this conversation.
2. Involve - How to seek improvement or create a solution.
3. Initiate - steps forward.
I really do recommend this book to those in supervisory and leadership positions. If I had this knowledge earlier on, I strongly believe that things could have turned out very differently