Today, I had a meeting with one of our clients from a primary school in the Northern part of Singapore. It was a very fruitful meeting with a few pleasant surprises here and there. I went to the meeting with our sales rep. As an operations head, my primary concern is gathering feedback on the program and our trainers. She expressed her happiness and satisfaction of our training program, quality of trainers and other administration support. When I heard to that, it really made my day. I am a satisfied person knowing i gained another satisfied customer. This is the thumbs up that I have been working hard for!
Then the next surprise came in... 3 of her colleagues came and joined in the meeting. They wanted Moneytree Singapore to conduct social enterprise and financial literacy programs as well. In total, we will be working with this school for 3 programs! Alhamdulillah! It is definitely good news. If you have just read this, do note that this is not a fluke. You have no idea how much tears and sweat I shed and the number of sleepless nights i had in the last 3 months. I am no sales person. I am an operations head. My job is to deliver. When schools talk to me, I can only share with them what my team and I can deliver. If it is something beyond our capabilities, I will let them know. I will not sell something I do not have or able to do. I am just glad that the trainers and facilitators are behind me. They are an adaptable, responsible and flexible bunch of trainers that took us years to build.
to a member of my training team, Christine - Good job! this one is dedicated to you!
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