Personal Performance Monitoring - Taking Responsibility For My Own Performance As An Independent Trainer

In the end of the year 2010, I stepped into the training industry as an independent trainer. I did not have my full ACTA(Advanced Certificate in Training & Assessment) yet. What I have was my own drive and desire to make it work, with or without ACTA. I educated myself and upgrade myself through voracious reading. It seemed so hard to get training assignments. Fortunately, I had a mentor who took me in and through her, I had opportunities in conducting and facilitating training programs within the Republic Singapore Air Force(RSAF) and the Republic Singapore Navy (RSN). I had my share of knocks and hits. Everytime I hit the ground, I had to get up and keep on going.

Today, I am an independent trainer and training program developer. I completed my ACTA and now able to help companies as a training consultant. I see training as an opportunity. An opportunity for me to craft a respectable career, and an opportunity to help companies achieve certain skillsets. 

As independent trainers, I've learnt one very important thing. We do not represent any organization or brands, but ourselves. Our own name is our brand name. Companies can be closed down and a new name can be used but the name that we have been given since birth is tagged to this face that hangs on our head. Hence all the more important that we guard it, protect it and market it wisely. As such, we need to track our own performance. WE are responsible for our own performance.

So how do we track our own performance?

For me, the company that I represent have their own feedback form. So I used that as my own personal performance monitoring and KPI management.

My KPI over the recent 6 training programs conducted

Each student will fill in a feedback form. The feedback forms has 4 questions and each question carries a score of 100 points. I converted the scores into percentage and so far, I've an average of 81% from the 6 classes that I took recently.

What do we do with this data?

I use these data for my own reflection and monitoring. What have I done right? What can I improve on? How can I improve on it? I will keep on going until I hit an average of 90%. Is that an unreasonable goal? Nope I don't think so. I think it is important that we monitor our own performance in order to maintain certain quality in terms of delivery.